Terms of Service for CRM Phone Pro

Effective Date: August 18, 2025

Welcome to CRM Phone Pro (“we,” “our,” “us”). By accessing or using our application and services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our services.

1. Use of Service

Eligibility: You must be at least 18 years old to use CRM Phone Pro.

Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Acceptable Use: You agree to use the service only for lawful purposes and in compliance with applicable regulations (e.g., TCPA, CAN-SPAM) and third-party platform policies (e.g., Telnyx, GoHighLevel). Prohibited activities include, but are not limited to, sending spam, engaging in harassment, or violating carrier guidelines.

Service Availability: Our services rely on third-party providers (e.g., Telnyx, GoHighLevel). We are not responsible for downtime or limitations caused by these providers.

2. Subscription & Payment

Subscription: Our services are offered on a subscription basis, billed in advance.

Payment Processing: Payments are processed securely by third-party providers like Stripe. You authorize us to charge your chosen payment method for recurring fees.

Refunds: Fees are non-refundable except where required by law. If you believe a billing error has occurred, contact us within 30 days.

Cancellation: You may cancel your subscription at any time via your account dashboard. Cancellation takes effect at the end of the current billing cycle.

3. Messaging & Calling Compliance

You are responsible for ensuring your use of our services complies with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and carrier policies.

We are not liable for blocked or failed messages/calls resulting from your violation of these requirements.

4. Intellectual Property

Our Content: All app content, including code, designs, and documentation, is owned by CRM Phone Pro or its licensors.

Your Content: You retain ownership of data you provide (e.g., call logs, messages). By using our services, you grant us a non-exclusive, worldwide license to use this data to provide and improve our services.

5. Limitation of Liability

As-Is Service: Our services are provided “as is” without warranties of any kind, express or implied.

No Indirect Damages: We are not liable for indirect, incidental, or consequential damages, including loss of profits or data.

Liability Cap: Our total liability for any claim is limited to the amount you paid for the service in the three months prior to the claim.

6. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your misuse of the service, violation of these Terms, or infringement of third-party rights.

7. Termination

By You: You may terminate your account at any time via the account dashboard.

By Us: We may suspend or terminate your account for violation of these Terms, non-payment, or suspected illegal activity.

Effect of Termination: Upon termination, your access to the service will cease, and we may delete your data in accordance with our Privacy Policy.

8. Dispute Resolution

Governing Law: These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Arbitration: Any disputes arising from these Terms will be resolved through binding arbitration in Austin, Texas, under the rules of the American Arbitration Association.

9. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or in-app notification. Continued use of the service after changes constitutes acceptance of the updated Terms.

10. Contact Us

For questions or support, contact:
📧 Email: [email protected]
🌐 Website: www.crmphonepro.com/support