Terms of Service

1) Overview

These Terms of Service (“Terms”) govern your use of CRM Phone Pro products, applications, browser extensions, and services (the “Services”). By creating an account, subscribing, or accessing the Services, you agree to these Terms. If you do not agree, do not use the Services.

2) Eligibility & Account

• You must be at least 18 and able to form a binding contract.
• You are responsible for maintaining the confidentiality of your login and for all activity under your account.
• You represent you have authority to connect any third-party integrations (e.g., GoHighLevel, Telnyx) you link to the Services.

3) Acceptable Use & Compliance

• Use the Services only for lawful purposes and in compliance with applicable laws and regulations (e.g., TCPA, CAN-SPAM) and carrier/platform policies.
• No spam, unlawful content, harassment, infringement, or attempts to bypass carrier policies or filters.
• You are solely responsible for the content and recipients of your communications and for obtaining any required consents.

4) Service Limitations & Disclaimers

• No Delivery Guarantee: Messaging and call delivery depend on third parties (carriers, networks, devices, spam filters) and your configured providers (e.g., Telnyx, SIP trunk). We do not warrant and are not liable for delays, blocking, filtering, throttling, or failures of messages or calls to send, deliver, or receive.
• No Emergency Calling: The Services do not provide access to emergency services (e.g., 911/112). Use a traditional telephone service for emergency communications.
• Maintenance & Force Majeure: We may perform scheduled or unscheduled maintenance. We are not responsible for outages beyond our reasonable control.

5) Subscriptions, Billing & Cancellations

• Subscriptions renew automatically unless canceled prior to renewal.
• Payments are processed by third-party providers (e.g., Stripe). We do not store full payment details.
• Refunds: Fees are non-refundable except where required by law or expressly stated. Billing errors must be reported within 30 days.
• Cancellation: You may cancel at any time via your dashboard; access continues through the current billing period unless stated otherwise.

6) Plan Changes & Discontinuations

We may modify or discontinue plans and features. For material changes or discontinuations of legacy plans, we provide at least 30 days’ notice. You may cancel or switch plans before that date. If you prepaid beyond that date, we will issue a pro-rata credit or refund for the unused portion.

7) Third-Party Services & Integrations

The Services may integrate with or rely on third-party platforms (including GoHighLevel, Telnyx, Stripe, Supabase). We are not responsible for third-party services, their availability, or their policies.

8) Intellectual Property

We retain all rights, title, and interest in and to the Services. You may not copy, reverse engineer, or use the Services to build a competing product. You retain ownership of your content; you grant us a limited, non-exclusive, worldwide license to use it only as needed to provide and improve the Services.

9) Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT MESSAGES/CALLS WILL BE DELIVERED OR RECEIVED.

10) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11) Indemnification

You will defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your content, your use of the Services, your violation of these Terms, or your violation of any laws or third-party rights.

12) Term; Suspension; Termination

• We may suspend or terminate your access for violations of these Terms or to prevent harm, fraud, or abuse.
• You may terminate at any time via your account settings; termination is subject to Section 5.
• Upon termination, access ceases and we may delete data per our Privacy Policy.

13) Dispute Resolution

• Governing Law: These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules.
• Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat and venue of arbitration shall be Austin, Texas. The language shall be English. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
• Class Action & Jury Waiver: You agree to resolve disputes only on an individual basis, and waive any right to a jury trial and to participate in a class, collective, or representative action, to the extent permitted by law.
• Injunctive Relief: Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect its confidential information or intellectual property.

14) Changes to the Terms

We may update these Terms from time to time. For material changes, we will provide notice (e.g., in-app or email). Your continued use after the effective date constitutes acceptance of the updated Terms.

15) Miscellaneous

• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Entire Agreement: These Terms, together with any policies referenced (including the Privacy Policy), constitute the entire agreement between you and us regarding the Services and supersede prior agreements.
• No Waiver: Our failure to enforce any provision shall not be a waiver of our right to do so later.
• Contact: Questions? [email protected]