Privacy Policy for CRM Phone Pro

Effective Date: August 18, 2025

CRM Phone Pro (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services. By using CRM Phone Pro, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Account Information: Your name, email address, and business details provided during account creation.

Integration Data: API keys, SIP credentials, and settings for integrations with platforms like GoHighLevel (GHL) and Telnyx, which you choose to connect.

Usage Data: Call logs, SMS records, and related metadata necessary to provide and optimize our services.

Payment Information: Processed securely by third-party providers (e.g., Stripe). We do not store full payment details, only transaction IDs and subscription status.

Analytics Data: If applicable, we may use cookies or similar technologies to collect anonymized usage data (e.g., via Google Analytics) to improve our services.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve our services, including connecting your GHL and Telnyx accounts.

Process payments and manage subscriptions through third-party providers.

Ensure compliance with carrier, platform, and legal requirements (e.g., TCPA, CAN-SPAM).

Communicate with you about service updates, support issues, or promotional offers (you may opt out of marketing communications).

Analyze usage patterns to enhance user experience.

3. Sharing of Information

We do not sell your personal data. We may share your information with:

Service Providers: Third-party platforms like Telnyx, GoHighLevel, Stripe, and hosting providers to deliver our services. These providers process data under their own privacy policies (see Telnyx Privacy Policy and GoHighLevel Privacy Policy).

Legal Authorities: If required by law, regulation, or legal process.

Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

4. Data Security

We implement industry-standard encryption (e.g., TLS/SSL) and safeguards to protect your data. API keys and credentials are encrypted at rest and in transit. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by law.

5. Data Retention

We retain your account and usage data for as long as your account is active or as needed to provide services. Upon account deletion or after prolonged inactivity (e.g., 12 months), we will delete or anonymize your data, except where required to retain it by law.

6. Your Rights

You have the right to:

Access, correct, or delete your personal data.

Request data portability (where applicable).

Opt out of marketing communications.

For EU/UK users (GDPR): Request restriction of processing or object to certain uses.

For California users (CCPA): Opt out of data sharing and request disclosure of shared data.

To exercise these rights, contact us at [email protected].

7. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the U.S. or other countries where our service providers operate. We ensure appropriate safeguards, such as Standard Contractual Clauses, for international data transfers.

8. Children’s Privacy

Our services are not intended for individuals under 13 (or 16 in certain jurisdictions). We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you by updating the “Effective Date” and, where required, by email or in-app notification. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns, please contact us at:
📧 Email: [email protected]
🌐 Website: www.crmphonepro.com